Refund Policy


By placing an order from our website, you are agreeing to the following terms. 

 

Return Policy

The Company does not accept returns* or refunds** *** on any products once the product is delivered to the carrier. 

*If a product or service offered on the Company Site arrives with manufacturing defects, you may return the item, as specified in Terms of Purchase.

**If you have not received your item within 60 days of tacking number issuance your mail piece could be lost or held by customs and you may be eligible for a refund. Please contact our support for further assistance.

***If your product exceeds a value of £42 (51$ USD), you may be entitled to cancel. Please contact our support for further assistance.

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To request for a replacement, buyers are requested to provide photographic/video evidence of the product's deviation from the Terms of Purchase to support@mallzap.com. 

Requests for a replacement must be sent within 48 hours of acknowledging manufacturing defects. 

If the case is deemed valid, we will cover the related cost to deliver a replacement!****

****Please also include your invoice number/order number for us to match up your order in the system 

The following information is needed as evidence for us to process your request. If this information is not provided without prior agreement, the return will not be processed:

1) Order number

2) Your email address you used to order

3) Return shipment tracking number

4) Reasons for return

 

Please send the information to us via email at support@mallzap.com. You should also enclose it in your returned package for us to match your order. Without the evidence, your package maybe recognized as unidentified mail.

Returns (if applicable)
Once your return is received and inspected. We will notify you of the approval or rejection of your return.

If your item is deemed damaged, we will send out an identical replacement item within 7 days. 

Order Cancellation Refund
Customers are entitled to a refund if they contact us within 24 hours of making their purchase, and their order hasn't yet been dispatched.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Alternatively, the credit can be applied via form of an electronic gift card of equivalent value.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, these are the steps you can take to check it out:

  • Please check your bank balance again, transactions may have been delayed.
  • Contact your credit card company, it may take some time before your refund is officially posted, as it may take up to 3-5 business days for them to process the credit.
  • Next contact your bank. There is often some processing time before a refund is posted.

Please contact us at  support@mallzap.com should you have further questions.


Exchanges (if applicable)
If you need to exchange it for the same item, send us an email at support@mallzap.com.

Not as Described 

If a product or service offered on the Company Sites is not as described, you may return the item, as specified in Terms of Purchase. 

Shipping

To return your product, please send us an email at support@mallzap.com, and we are more than happy to guide you the return process!

Please be reminded that you will be responsible for return shipping label, which is non refundable.

Please take note that items returned without a trackable shipping method will not be processed, since we cannot guarantee that we will receive your returned items.